Quick Searches

Fast & easy searches for phone numbers, extensions, names, patterns and more.

Voice Traffic Analysis

Easily gain greater insight into your voice traffic to pinpoint system inefficiency, improper routing, concurrent users and cost reduction opportunities.

Emergency 911 & Instant Alerts

Customized, Unlimited, Real-Time Alerts with Caller Identification.

Real-Time Dashboards

Reveal issues quickly with Dynamic Desktop Dashboards that continually refresh to bring you the most up-to-date analysis for instant managerial decisions & immediate action.

Telecom Expense & Call Accounting

Flexible call costing & simplified total telecom expense allocation.

Productivity Reports

Unlimited reporting for optimal management of customer service & encouraging employee productivity.

Avaya Reports

Detailed Avaya Analytics to empower your business.

Cisco Reports

Comprehensive Cisco Analytics & Reporting to broaden the scope of management.

Great things happen when you combine your company’s data with Microcall analytics!

Microcall interfaces with any kind and any number of voice platforms and analyzes your data in real-time, immediately providing active dashboards and unlimited reporting to managers at all levels. Microcall Reports give managers the information needed to make fast, informed business decisions.

To heighten the level of reporting, automate Microcall integration with Active Directory, PeopleSoft, Cisco UCM, Avaya Site Admin., and HR systems, so Reports also contain Employee Names, Location, Departments, Cost Centers, Devices, MAC Address, Shared-Line Assignment, etc., creating more in-depth Microcall reporting.

Everything to Everybody

Microcall’s flexible reporting, comprehensive features, and system automation makes obtaining information so easy that all managers (Telecom Infrastructure, Security, Finance, to Sales & Customer Service), benefit from Microcall. Regardless if you are a single-site organization or have thousands of sites with multiple voice platforms across the globe, Microcall will help your company accelerate business growth, improve efficiencies, manage IT operations, and reduce costs.

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