Microcall Telemanagement software interfaces with any VoIP / phone system and provides unlimited call reporting to be used for Call Accounting, Toll Fraud Detection, Gateway / Traffic Utilization, Equipment Inventory, Employee Productivity, Cost Reduction and much more. Microcall’s robust Report Generator easily interfaces with all versions of Avaya, Cisco, Nortel, Mitel and more!
IP phones allow employees to be located literally anywhere in the world, making it difficult to identify the location of an Emergency 911 caller. Microcall's Emergency 911 Instant Alerts contain caller identifiers (name, extension, address, building, floor, room, etc.) so, emergency crews can locate the 911 caller quickly.
Microcall Instant Alerts
Microcall alerts you instantly of any abnormal activity such as; fraudulent calls, stuck trunks, system status, long or after-hours calls, interruption of data collection (including remote sites), and much more. Alarms can be unique for each site, or apply corporate-wide, and each alarm can alert multiple users / administrators via e-mail, screen or pager!
Microcall offers call reporting for all versions of Avaya, Cisco, Nortel, Mitel and more!