Micro-Tel proudly celebrates 30+ years as the leading provider of telemanagement software solutions.
With Microcall's Browser Reports, managers access Microcall reports through their browser (using a Login ID & Password) and easily drill-down from summary information within the report to detailed information. For instance, through their browser, managers can obtain a Microcall report listing all departments with the 'Most Expensive Calls'. Simply clicking on one department brings up the call activity for the specific employees within that department. Specific inbound/outbound calls for each of those employees can be easily obtained by clicking the mouse. Employees only need a Web Browser to perform searches on the call data, create ad hoc reports, and drilldown from employee summary to detailed information.
Other features include:
• Password Protected Access (allows managers to print reports for their department only)
• Summary Reporting Provides Company Overview
• Drilldown to Detailed Information for employee specific information
• Graphical Reporting & Reports
• Ad-Hoc Reporting
• ODBC compliant database
Note:
Microcall will automatically email reports as well as post reports in HTML to your Web Server. Employee’s simply view their Microcall reports using their Browser.