Microcall Telemanagement software interfaces with any VoIP / phone system and provides unlimited call reporting to be used for Call Accounting, Toll Fraud Detection, Gateway / Traffic Utilization, Equipment Inventory, Employee Productivity, Cost Reduction and much more. Microcall’s robust Report Generator easily interfaces with all versions of Avaya, Cisco, Nortel, Mitel and more!

Micro-Tel is proud to be a Registered Cisco Developer and the Microcall solution is Cisco approved and Cisco certified. Microcall’s and Cisco’s joint interoperability and overall success is a direct result of our in-house Cisco Lab equipped with the latest Cisco system, Microcall’s approved Cisco Interoperability Testing Verification status and our experience at supporting thousands of Microcall customers with all versions of the Cisco Call Manager and Express systems since 2001.

For simplified administration, Microcall includes an Active Directory Interface. Microcall is automatically populated and updated by retrieving employee data from your Active Directory database. Simply map the fields from Active Directory to the Microcall Company Directory Database and your Microcall database is always up-to-date. This eliminates the duplication of data entry, saves time and provides for a much more accurate database.