Constantly monitoring employee interaction with your customers is the key to providing the highest level of customer service and retaining long-standing customers. Microcall's reports are invaluable to managers who oversee a call or customer service center. Is one of your employees spending an inordinate amount of time dealing with certain customers? If so, it may mean that your particular employee is not managing the accounts effectively. Or, it could signal a customer that is dissatisfied with your product or service and require management intervention. There may also be employees who spend too little time with certain customers and these customers are not receiving the proper time and attention they require. In any case, Microcall provides numerous reports that helps managers to 'pinpoint' employee calling patterns that assist with addressing customer service issues before they escalate.