Productive employees are essential to maintaining a successful company and increased profits. Microcall provides unlimited reports that help managers to effectively manage employees such as:

• Which employees are most effective in dealing with customers?

• Which employees make the most cold calls (can be used in incentive programs)?

• Which employees have the highest or lowest call activity (high call volumes can equal top sellers, low call volume employees may need additional training)?

• Which employees make excessive personal calls?

• Which employees have the longest calls (could be spending too much time with a particular client)?

• What phone numbers do employees call most frequently (are they personal or business related)?

• Which employees have the highest extension-to-extension calls (may be spending too much time speaking with other co-workers)?

• And many more.

Microcall's browser-based reports makes it simple for managers to see the phone activity of all employees in their department (see report example). If more detailed is needed, the manager can double-click on a specific employee and obtain a detailed list of every call for that employee.