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PHONE SYSTEM INTERFACES
Microcall interfaces with any phone system that outputs call
data via Serial Output (cable connection),
IP Output, or Output
to a Database/File.
Serial Output (Cable Connection)
Microcall connects to phone systems that output call data
using an RS232 cable connection. One end of the cable plugs
into the SMDR (or CDR) port of the phone system and, the other
end of the cable plugs into the serial port on the Microcall
computer. This cable connection is typically used for phone
systems that do not output call data via IP.
Call Data
Output via IP
Microcall captures call data from phone systems that output
call data via IP. Microcall is installed on a computer connected
to your Network and automatically recognizes your phone system's
IP address. Data collection takes place over the network via
IP. Phone systems like, Avaya 8300/8700 as well as some versions
of Nortel, Inter-Tel, Mitel and, Siemens output call data
via IP.
Call Data
Output to a Database/File
Microcall captures call data from phone systems that output
call data to a database and/or a file. Microcall is installed
on a computer connected to your Network and automatically
retrieves the call data from the database and/or file. Phone
systems like Cisco Call Manager, output call data to an SQL
database; whereas, phone systems like Avaya Definity One,
output call data to a file.
Below is a
partial listing of phone system types:
Avaya (Including IP Output)
Altigen
Cisco Call Manager
3-COM - NBX
Comdial
Executone
Fujitsu
Harris
Intecom
Inter-Tel (Including IP Output)
ITT
Iwatsu
Jarvis
Lexar
Mitel (Including IP Output)
NEC
Nitsuko
Nortel (Northern Telecom) (Including IP Output)
OKI
Panasonic
Siemens / Rolm (Including IP Output)
Tadiran
Telrad
Tie
Toshiba
WIN
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