| >> |
Identify your “Most
Expensive” calls (and who is responsible for them). |
| >> |
Identify your Longest Calls
for potential Toll Fraud or Employee Misuse. |
| >> |
Determine if your long
distance calls are being routed properly over your least
expensive trunks. |
| >> |
Pinpoint Unused Trunks (and
Extensions) and eliminate unnecessary monthly charges. |
| >> |
Find out how busy your
trunks / circuits are for each hour of the day. |
| >> |
Measure success of
advertising campaigns to know which Ad’s are most
effective. |
| >> |
Keep track of equipment
inventory and bill for equipment costs. |
| >> |
Determine if your 800 lines
or VoIP Gateway is busy. |
| >> |
List number of “cold calls”
made by your sales reps to determine overall
effectiveness. |
| >> |
Pinpoint specific calls
like, "Information 411 or 555-1212", "Emergency 911",
"900 calls" and more. |
| >> |
Determine if you were just
hit by Toll Fraud by identifying excessive International
calls, calls to a particular International area code, if
your company's long distance calls exceeds more than
$500, $1500, etc., and more. |
| >> |
List your hourly
inbound/outbound calls for each employee and/or entire
department. |
| >> |
Determine who made calls
from your facility after hours / on holidays / on
weekends. |
| >> |
Control Telecom expense by
budgeting / allocating phone expenses to
individuals/departments. |
| >> |
Increase Employee
Productivity by identifying and reducing number of
personal calls. |
| >> |
Determine if your long
distance phone bill is accurate and so on. |
