Managers often review call usage to obtain a good level of understanding that is required to make critical decisions. However, a lack of time often prohibits managers from truly seeking all the information they need. Microcall Exception Reports makes it simple for managers to obtain instant answers by continually analyzing the call data and emailing managers reports of call activity that is out-of-the-norm.
Samples of Microcall’s Exception Reporting include:
- Most Frequently Dialed Numbers
- Longest Calls
- Most Expensive Calls
- Long International Calls
- Calls over $50, $150, $375, etc.
- Calls over 30 minutes, 45 mins, etc.
- Calls Made to Specific Numbers and more.
Microcall Report Wizard makes creating and saving an unlimited number of reports easy!
Microcall – Additional Report Options
Designing custom reports is simple.The Microcall Report Wizard provides a step-by-step guide to creating custom reports that can be saved and scheduled to e-mail/print on the dates specified. Flexible options to designing the overall look of the reports by adding/removing fields, grouping by certain fields, sort orders and more, help to tailor the look of the reports.
In addition to allowing users to create an unlimited number of custom reports, Microcall includes hundreds of Standard Reports to choose from that can easily be scheduled for automatic report distribution via e-mail. Sample Standard Reports include: Company Summary, Extension Detail, Incoming Calls Report, Most Expensive Calls, International Call Report, Unused Extensions Report and more.
Automatic e-mail Reports
All Microcall reports can be scheduled for automatic e-mail on any date/time interval. Reports can be sent via a hyperlink or as an attachment in a variety of file formats.
Real-time Data Collection / Processing
Microcall captures and processes all calls in real-time, so Reporting, Emergency 911 Alerts and phone number searches are ready within seconds.