DESCRIPTION OF SERVICES >>

 FEATURE LIST >>

 IMPLEMENTATION DIAGRAM >>

With Micro-Tel's Outsourcing / Service Bureau option, our professionals oversee the entire process of call data management for you. Micro-Tel collects, processes, manages and hosts your call data including, distribution of reports. Your employees only need a Web Browser to access reports that help to:

• Increase employee productivity
• Eliminate toll fraud / internal abuse
• Charge back to departments for their long distance expense
• Monitor call routing and trunk usage and more

Using Micro-Tel provided equipment; all of your call data is collected and sent directly to Micro-Tel’s Data Center. The call data is then processed and made available to your employees over the Internet. With their Web Browser, employees’ can perform searches on the call data and view employee summary and detailed reports. By using a Password and Login ID, you can restrict access and/or allow Managers to view reports for their department only.

From our Micro-Tel Data Center, your call data is safely stored and maintained by our Micro-Tel professionals. Our advanced data center utilizes the latest technologies (server clustering, redundancy, off-site backup storage, and more) to ensure that you always have access to your data.