Call Accounting - Microcall Call Accounting Software

Phone System Efficiency

Microcall provides numerous reports that help telecom managers effectively manage their phone systems. In addition to instantly notification of ‘unused’ trunks / extensions as well as trunk busy hours, Microcall provides easy and up-to-the minute analysis of call routing and trunk usage for greater phone system efficiency.

‹ In this example a summary of trunk usage is shown including a bar chart indicating the total duration of usage for each trunk.

‹ Drilling down on trunk 215 (Local CO) shows a listing of the types of calls that are being routed over this trunk. A colorful pie chart gives an easy-to-read representation of the data.

‹ Drilling down on Long Distance provides a detailed listing of all Long Distance calls on the Local CO Trunk. Since trunk 215 is a Local trunk, there should not be a lot of Long Distance usage on it. The detail in this final drill down shows trunk 215 was used for Long Distance overflow on October 1, 2008 at 11:00; normally during a period of heavy call volume.