Micro-Tel proudly celebrates 30+ years as the leading provider of telemanagement software solutions.

Microcall interfaces with ALL phone systems including Avaya, Cisco, Nortel or any phone system that outputs call data via these methods: IP output, SQL database, log files, file and/or Serial cable connection.

Microcall captures call data from phone systems that output call data via IP. Microcall is installed on a computer connected to your Network and automatically recognizes your phone system's IP address. Data collection takes place over the network via IP.

Microcall captures call data from phone systems that output call data to a database and/or a file. Microcall is installed on a computer connected to your Network and automatically retrieves the call data from the database and/or file. Phone systems like Cisco Call Manager and Avaya Definity One are examples of phone systems that output call data to an SQL database, log files and/or file.

Microcall connects to phone systems that output call data serially, using an RS232 cable connection. One end of the cable plugs into the SMDR (or CDR) port of the phone system and, the other end of the cable plugs into the serial port on the Microcall computer. This cable connection is typically used for phone systems that do not output call data via IP.

Below is a partial listing of phone system types: