Microcall includes hundreds of standard reports for you to choose from and a report generator for you to create an unlimited number of reports. Microcall reports will help to:

• Identify your “Most Expensive” calls (and who is responsible for them).
• Identify your Longest Calls for potential Toll Fraud or Employee Misuse.
• Determine if your long distance calls are being routed properly over your least expensive trunks.
• Pinpoint Unused Trunks (and Extensions) and eliminate unnecessary monthly charges.
• Find out how busy your trunks / circuits are for each hour of the day.
• Measure success of advertising campaigns to know which Ad’s are most effective.
• Keep track of equipment inventory and bill for equipment costs.
• Determine if your 800 lines or VoIP Gateway are busy.
• List number of “cold calls” made by your sales reps to determine overall effectiveness.
• Pinpoint specific calls like, "Information 411 or 555-1212", "Emergency 911", "900 calls" and more.
• Determine if you were just hit by Toll Fraud by identifying excessive International calls, calls to a particular International area code, if your company's long distance calls exceeds more than $500, $1500, etc., and more.
• List your hourly inbound/outbound calls for each employee and/or entire department.
• Determine who made calls from your facility after hours / on holidays / on weekends.
• Control Telecom expense by budgeting / allocating phone expenses to individuals/departments.
• Increase Employee Productivity by identifying and reducing number of personal calls.
• Determine if your long distance phone bill is accurate and so on.