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INDUSTRY USES

Microcall's low cost and versatility make it the perfect management tool for any organization. Here are some industry-specific Microcall applications:

Car Dealerships - Microcall helps Car Dealerships check the response generated from their various advertisements to determine the best place to spend advertising dollars. Microcall also reports the incoming phone numbers of potential clients who are responding to these ads. General Managers also use Microcall to get a handle on personal employee telephone usage in the Service Centers and general public areas.

Executive Suites / Retirement Communities - Microcall is the most widely used call accounting system in the Executive Suite industry. Microcall provides reports used to bill multi-tenant offices as well as Retirement Communities where each individual office and/or tenant receives a phone bill for their phone calls. Microcall is also used to bill tenants back for other services like Internet usage.

Brokerage Firms - Most brokerage firms require their brokers to make a minimum of 50 cold calls a day. Microcall helps to keep track of employee cold calls as well as archive years worth of data to help protect against legal liability. Brokerage firms are fined heavily for not adhering to "Do Not Call" lists. Microcall is a great tool to ensure employees are following the rules and acts as a safeguard against potential fines.

General Businesses - Microcall is the perfect tool for all businesses that are trying to reduce expense. Microcall identifies their Most Expensive Calls, if they are paying for Unused Trunks, reconciles their long distance phone bill, determines if long distance calls are being routed properly (over least expensive trunks) and much more.

Law / Accounting Offices - Using client/matter numbers, Microcall helps to bill clients for calls made on their behalf as well as account for the amount of phone time spent on a particular client. Each day, Microcall automatically emails a list of calls without client/matter numbers so the numbers can be easily added for proper billing. Additional automation includes outputting data to a 3rd party billing system used in law/accounting firms to consolidate all bills.

Hospitals / Healthcare Facilities - Like any organization, Hospitals and Healthcare Facilities tackle common telecom issues like overall telephone expense, effective Trunking, and internal employee misuse. With facilities open 24 hours and lots of common areas, Microcall is often used to identify which specific healthcare professional made certain calls (since most phones are in a shared environment like in a Nurse's station and, Doctors roam throughout the facility).

Government Offices / Institutions / Bases - Most Government facilities are large, employing thousands of people. One constant struggle is keeping track of telecom equipment and/or extensions. Microcall easily emails a list of Extensions and Trunks that have "not" been used. Any unused Extensions can easily be re-issued to eliminate potential expense in purchasing additional phone cards. Any Trunks that are not being used may be disabled to help reduce the monthly expense. Microcall's Equipment Inventory helps to keep track of the equipment deployed to each Extension and/or Department as well as allows you to bill back to these departments for the equipment.

Manufacturing Plants - Toll Fraud is prevalent in any business but businesses that stay open 24 hours are subject to additional exposure. Microcall helps to determine if there are excessive long distance calls or if your company has exceeded a certain dollar amount in phone calls, alerts you instantly of any suspicious telephone activity, harassing phone calls and more. You can create an unlimited amount of alarm conditions and Microcall alerts you the instant they occur.

Colleges / Universities / Schools - Microcall instantly alerts you of any extension that dials "Emergency 911" (harassing calls, bomb threats, and so forth) and identifies the extension number so you know where the Emergency called originated. Microcall instantly alerts you via beeper/pager, email, to a computer screen or a combination of all of the above. Microcall assists school security and the authorities with identifying the incoming phone number of threatening calls. Many colleges and universities also use Microcall’s extensive billing capabilities to bill students for their long distance phone calls. Whether your institution uses authorization codes or bills students by extension, Microcall offers a wide range of options for costing calls from long distance carrier rates, surcharges, discounts, and more.

Call Centers - Call Centers make and receive many calls a day and it is important to monitor trunk usage to determine if potential customers are receiving busy signals when they call into the facility. Microcall also helps to measure trunk usage as well as provide employee call stats like total inbound/outbound calls per employee, average amount of time on the phone, number of calls the inbound 800 received and more.

The above are just a small sampling of Microcall's many uses.