|
A company is defined by
the quality of its employees and the superiority of
its products.
At Micro-Tel, we have both. See what our customers have
to say:
"In 1989, when we realized
the need for a useable call accounting system, we researched
call accounting products thoroughly with cost, product
features, and technical support as our primary criteria.
We contracted with your company, Micro-Tel as a result
of our in-depth comparisons of number call accounting
groups.
We now have over 300 Microcall systems installed and
in operation at Morgan Stanley Dean Witter locations
nationwide. Response to Microcall's capabilities has
been very positive, but just as important is the outstanding
customer service (technical support) that Micro-Tel
continues to provide our Morgan Stanley Dean Witter
locations.
Your commitment to serve our unique needs in call accounting
is greatly appreciated and we look forward to continue
working with you in the future."
First Vice President of Voice
Communications, Morgan
Stanley Dean Witter
"I am compelled to contact you to tell you that I think
the Micro-Tel Tech Support team is fantastic. They are
patient, resourceful, intelligent and they follow-up…if
all companies had employees like yours, my job would be
so much easier…”
Information Systems,
Twenty-First Century, Mortgage Division
"“I have found the support staff at Micro-Tel to be
second to none. I have never experience the frustration,
run around or long waits typical to other software
support. Micro-Tel's staff is courteous, friendly and
knows your product inside out. Above and beyond the call
of normal duty, your support staff calls to check-up and
makes sure that our Microcall system is functioning
properly. Microcall’s support staff is excellent and
greatly appreciated.”
Network Admin,
Macon County
"I just wanted to let you know
how AWESOME your tech support people are. They are by
far, the best tech support that I have dealt with.
Everyone is so knowledgeable, courteous and helpful. I
just received my second phone call from your staff to
make sure our Microcall system is running properly…no
other company I deal with provides that kind of service
- EVER!"
Telecom Manager,
BJ's Wholesale Club
"I have to tell you how pleased I am with everyone at Micro-Tel.
Your staff has really been wonderful. Your technical support department has even called me to
make sure that the Microcall system is running properly. The guys I have talked to have walked
me through everything and are VERY easy to understand and follow. Thanks, you and your team
are great!"
Telecom Analyst,
Banner Health
"I would like to convey our sincere appreciation
and gratitude for the outstanding service and support provided by the entire staff
at Micro-Tel. Working with Micro-Tel during the past several years has been a
wonderful and pleasant experience, and I look forward to our continued business
relationship."
Telecom Analyst,
Rock-Tenn Company
"Just wanted you to know that Micro-Tel has one of the best
technical support departments I have ever dealt with. They are knowledgeable, courteous and
best of all, easy to reach. I have been working in a technical field for over 35 years and
have dealt with many companies for technical assistance and in my opinion - Microcall is in
first place. Microcall is a great product, easy to use and reliable. Thank you!"
Communications Engineer,
Bethesda Memorial Hospital
"I am so impressed with Microcall. After years of suffering
through other call accounting systems, I am truly amazed with Microcall’s ability.
No other company has offered the support and follow up that I have found with Micro-Tel.
Just knowing that you all are there and checking on my account makes me feel secure!"
Sr. Telecom Manager,
Sunrise Assisted Living
"We wish to express our sincere thanks for an excellent
job on the installation and operation of the Microcall software. It is very refreshing
to find a company who truly believes in top “Customer Service”. Thanks for a great experience,
we will be contacting you to implement additional sites with Microcall"
Telecom Manager,
AT&T Solutions
"We are using Microcall
and it's Definity IP collection applications. These
are great products which are not only easy to use but
incredibly comprehensive. Every time I work with Microcall,
I am impressed at how much information is there and
its capabilities.
Although the product is fantastic, I can not say enough
about your support team. They are quick, friendly, knowledgeable
and always bend over backwards to take care of me and
make sure that I am satisfied.
I would recommend Micro-Tel to anyone who is looking
for call accounting software!!!!"
Telecom Manager, Box
Elder County
"I would like to thank
everyone at Micro-Tel for their tremendous assistance.
Every time I call for support, the professionalism,
knowledge and positive attitudes always have been fantastic.
You have such unique experts."
Communications Technician, Eastman
Chemical Company
"I have
spoken to several technicians since our purchase of
Microcall. I have dealt with them from implementation
to follow-up calls. In each situation, I have been greeted
by employees that have an excellent blend of customer
service and technical skills. This should not go unrecognized.
Through experience, I have become convinced that a company
is only as good as it's employees. A product alone cannot
ensure success. Over the past couple of months I have
been contacted by your Technical Support to see how
things are going. This was very surprising. I am contacted
frequently by vendors at the end of quarters for sales
but never regularly just to see how things are going.
Micro-Tel has excelled in every area. I am perplexed
how you can afford the resources to provide this level
of service. However, the level of service is outstanding.
Your company should be doing seminars for other companies
on customer service..."
Infrastructure Manager,
Strategic Interactive
"In this
fast paced, high tech, multimedia work setting, it is
often relied upon outside sources to provide necessary
basic and advanced data to get the job done.
It has been our experience with your Micro-Tel staff
that the calls were handled with the utmost courtesy,
understanding, and "just getting the job done"
without other pending complications.
In one instance, we had difficulty getting the phone
vendor online‚ your Micro-Tel staff kept following
up with us, suggesting all possibilities to reach a
resolution. Frankly, it is rare that we find such detailed
caring tech-support staff."
CFO, Regeis
Care Center
"I have dealt with many
vendors as well as support people over the years but
I have never met a group of educated, personable, caring
and product knowledgeable as the Micro-Tel group that
has serviced my Degussa accounts.
You should know that customer satisfaction, on my part,
is certainly a 10 (the best you can be). I have spoken
with different people in your Micro-Tel Technical Support
staff and they truly are one heck of a group.
My hat is off to you and them for such great support.
Thank you."
Telecommunications, Degussa
Corporation
"This
is to tell you of the outstanding customer service that
was provided to me at HQ Global Workplaces. The conversations
I have had with your technical support has been nothing
short of a pleasant experience. Your technician walked
me through each and every step and answered all my questions
with the professionalism and knowledge of Microcall
that one should expect. Please be assured that you are
doing an outstanding job and are an absolute pleasure
to work with."
Assistant GM, HQ
Global Workplaces
"Just wanted to thank
you all for your help last week and with following up
to see if I needed anything else. It is good to know
that there are still companies out there that still
provide great customer support. Thank you."
IS Support, Asset
Acceptance
"I work in the IT department
for The Times (a Gannett newspaper). I felt compelled
to write you because of the consistently outstanding
service that your staff has offered me over the past
dozen or so years. The attitude of your staff coupled
with their ability to listen thoroughly so as to understand
the direction of the solution has made using Microcall
a real pleasure to me. As a support professional, I
appreciate the excellence of your staff and would like
to offer my sincerest thanks."
IT department, The
Times
"I have been a satisfied
Microcall client for some 13 years now. Thanks for the
great service over the years, let's see if our new phone
system will run for 13 years!"
Director, IS,
Buist, Moore, et. al.
"You
guys have to be one of the best support and service
experiences I've ever had. Friendly, very knowledgeable,
very helpful and easy to talk with. Thanks a lot!!!"
Telecom, Pike
Electric Company
"I have worked as telecommunications
manager for several organizations in the last 4 years
and one of the first things I do is convert the existing
telemanagement systems to Microcall if it is not already
Microcall. The reason being "Service, Service,
Service," everyone at Micro-Tel is professional
and knows their product. It's always a pleasure to deal
with people who know their customers and their jobs.
Yours is a superior company."
Telecommunications Manager, AMA
Insurance Agency, Inc.
"Without Microcall, we
could not provide the much needed reports to our supervisors
and managers."
Telecom,
Federated Insurance
"I had to take the time
to comment on the Tech Support Service provided by Micro-Tel.
We are always confident about the level of service that
we will receive. I applaud you and don't ever change.
Thanks."
Telecom, CBS
Corporation
"I just wanted to say
the Micro-Tel's support is Excellent. I am the Telecommunication
Administrator and Computer Specialist for BASF and I
have to deal with various companies' technical support.
As you know, the quality of support will vary with each
company. However, I have always received quick, accurate,
and professional help for your Micro-Tel technicians.
I know you would just say that the technicians are doing
their job, but in today's technological world, there's
a difference between a job and "a job well done".
It is refreshing to find a company that puts service
first and, in doing so leads the market."
Telecom Administration, BASF
Corporation
"I cannot say enough about
the Micro-Tel Technical Support group. Please tell each
and every person who helped me how much I appreciate
his or her help and the fact that no one rushed me.
So many companies have lost their customer service touch
but your company certainly has not."
Telecomm Analyst, Monumental
Life Insurance Company
"I find the Microcall
call accounting system to be an excellent tool as well
as an asset to our operations. I started using Microcall
in 1989 and was surprised with the amount of detail
and ease of operation. For the price, this is a lot
of "bang for the buck." The main features
we find useful are for cost allocation, traffic monitoring,
and toll fraud detection. The single most significant
impact however is this - almost immediately after implementing
the software, productivity in our sales and customer
service departments went up 100%! Within 6 months, productivity
went up 500% and has stayed there consistently. When
other departments started utilizing the reporting, they
also gained productivity.
This has become such an ingrained part of our operation
that managers are on the phone the first of every month
wanting their Microcall reports. I could go on and on
about how pleased I am with your software but you get
the idea."
Facility Manager, Siemens
Hearing Instruments, Inc.
"Microcall's Technical
Support has exceeded my expectations. This is quite
a compliment from someone who is known as "tough"
when it comes to vendor support. Microcall's Technical
Support Team is professional, courteous and very knowledgeable
about their product. The team is informed of future
enhancements and shares this information with the customer.
I have enjoyed working with each person on the team
and cannot say that one person is more knowledgeable
than any other. I have and will continue
to recommend Microcall to folks in the telecommunications
arena."
Telecommunications Manager, John
Hopkins University
"I have enjoyed dealing
with everyone at Micro-Tel and do recommend your Microcall
system to all of my colleagues. It is superior companies
such as yours that set the standard by which your competitors
are evaluated."
Telecom Manager, JVS Financial, Inc.
"Microcall
is certainly our first choice for call accounting. With
the low price, superior customer support and stability
of the product, I highly recommend it."
Telecommunications Manager,
Robert W. Baird and Company
"We currently use Microcall's
call accounting system to bill back employees and customers
as needed. It is also used as a security tool. Microcall's
tech support is a group of professional, caring individuals
that understands their product extremely well. I appreciate
the short time a person has to be on hold before a tech
answers a call. Other companies can learn a valuable
lesson in your call handling procedures. Also the Microcall
system is very user friendly."
Communications Specialist,
Duncan Aviation
"I find the Micro-Tel
technicians to be competent, thorough, persistent in
problem solving and follow-up as well as consistently
patient. We routinely enlist the services of various
vendors who support our telephone system at Seiko Corporation
of America. Among these providers, Micro-Tel is outstanding."
Telecommunications Coordinator,
Seiko Corporation of America
"We've been a very
satisfied customer of Micro-Tel and the Microcall call
accounting software since 1984. Your customer service
personnel are very friendly yet knowledgeable as they
walk you through step by step. We would highly recommend
Micro-Tel and Microcall for your call-accounting needs;
you would never be disappointed."
Telephony Coordinator,
Marvin Windows and Doors
"If there's ever a question
or concern, your knowledgeable Microcall technicians
are my super heroes - they're there in the nick of time
to save the day."
Telecomm Analyst,
VANTAS / HQ Business
Centers
"I have been extremely
satisfied with Microcall for the past 10 years. It is
such a stable system. When our other locations were
dissatisfied with their different call accounting systems,
I suggested they try Microcall. They did and now, Microcall
is the standard system at all BASF locations. Thanks
for a great company and product."
Telecomm Manager, BASF
"I wanted to commend
you on your great technical support staff. The staff
is very knowledgeable, easy to work with and very professional.
On several occasions they have helped with setting up
reports and given knowledgeable assistance. I just want
to say thank you and to keep up the good work."
Computer Technician, Gaylord
Container Corporation
"This short letter is
to let you know that we here at Junior Achievement have
benefited from your customer service. With your staff's
expertise, we were able to answer our questions quickly
- you can tell that they are well acquainted with the
Microcall system.
Customer Service is so important these days. Professionals
have the ability to not only solve your dilemma, but
have the ability to do it in such a way that they do
not belittle you. I thank you and your staff for their
services.
A satisfied customer,"
Helpdesk specialist, Junior
Achievement
"Dr. Pepper/Seven Up has
been using your Microcall products for over 5 years
now and would like to thank you for such a great product
tool for our company."
Telecommunications Supervisor,
Dr. Pepper/Seven Up, Inc.
"Microcall is very easy
to use and a powerful piece of software. I find it hard
to believe that there is another piece of software that
can even compare with Microcall on a feature/cost comparison."
Telecom, Federated
Insurance
|