A company is defined by the quality of its employees and the superiority of its products. At Micro-Tel, we have both. See what our customers have to say:

"Until this week we luckily have not had to call customer support for any issues. However, this week we did have to call for support to update an old machine and move it over to a new machine. When I called, the phone was quickly answered by a person, who simply asked for the ID number and company name. I was then swiftly transferred to a gentlemen and, I explained to him what we were trying to do. He was eager to help and walked me through some of the information he needed. He patiently helped me over the phone and, by the end of our conversation, he had help fix the issues and move everything to the new machine. In addition, we had a time stamp being off which was with our phones. He allowed me to send him the logs so he could review them and double check that was the issue, this strayed away from the original issues, but shows the quality of service he gave.

The purpose of this email to thank you for the AMAZING and GREAT support that Microcall gives. Many companies greatly underestimate how the support team reflects their company and customers wanting to continue doing business with them. From this experience alone I would highly recommend Microcall products based on the prompt and knowledgeable service I received. In addition to recommendations, I will continue to use Microcall in the future with the knowledgeable support team you maintain."

"It is a pleasure to use your Microcall product and your unparalleled customer support. Your company has no peer in the area of customer service."

"It’s been a while since we’ve talked but it’s always a comfort knowing you and your team of experts are still there! Especially in this economy.

Due to the economy, our organization eliminated over fifty (50) positions in my department (including the accounting & billing manager that worked with Microcall). Unfortunately for me, once this person was trained on the Microcall system, I moved on to other projects and never looked back.

In short, when she left our organization, we had a few hundred reports in our system and using the real time reporting, shot reports out to contact center managers and all agents several times a day, a week and a month. Having to answer questions from our various departments, I turned to your Help Desk for assistance. The Microcall technician could sense my lack of product knowledge, stress over timeliness to help my managers and in general, the thought that we could never have the time to learn Microcall and our own company’s mismanagement of the product.

I called your Help Desk many times over many weeks, relying on your Help Desk for guidance and training. Never, ever, did your technicians have a tone in their voice or a sentence in an email that made me feel like a pest, a loser for not being on top of this situation, or the slightest possibility of doubt that we could not get Microcall back in shape to perform as it’s intended to. Within days our managers were praising Microcall and, the format of the reports were changed so they could retrieve them from their cell phones or by Vlan access. They received graphs that no one knew existed, and the list of good things just keep on going. Your Help Desk’s effort and expertise made Microcall and my department winners. Thank you so much for running a top-rate organization. I wish you all the best."

"As a customer who is really involved in telephony related products and services and has many years dealing with multiple vendors, repair services, installers, and "sales people", I have found Micro-Tel to be at the top of my list for product functionality, superior support, concerns for customer urgency and extremely low hold times. This says a lot in a world full of companies who appear to have customer commitment once the check is signed. I have recently read the book "I'll Know It When I See It" and would not be at all surprised if the Management at Micro-Tel have committed to quality as describe in the book. The knowledge that outstanding quality and service is number one with Micro-Tel is the best recommendation I can provide to anyone looking for products you provide."

I work in the IT Department at the County offices. We have the Micro-Tel Microcall Software on many of our systems. We recently had been tasked with replacing some of the computers housing this software. The technician that maintained this software for the county had recently retired and we faced this swap with some trepidation. We decided to contact your office for assistance and in each instance we were courteously and quickly routed to a technician who quickly determined how to properly replace our computers. In a day when one is answered by an impersonal voice and barraged by a staggering number of time wasting options that only serve to aggravate, it was truly a pleasure to have a live person as efficient as your switchboard answer a call and move you quickly to the help you need. I have been working in the Telecom field for 25 years and have had my fair share of dealing with Help Desk assistance from various PBX and peripheral equipment vendors. I did not have high expectations when I contacted Micro-Tel, but every apprehension quickly vanished. Your Help Desk's knowledge and skill with your Microcall product as well as the PBX systems we use were impressive, truly impressive. Their ability to calmly and quickly absorb the nature of our trouble and then guide us in the corrections needed to eliminate our difficulties are to be admired. I have rarely had the pleasure to deal with such a competent and able Help Desk in my career. I also want you to know that I appreciate the organization behind these individuals. As I mentioned, our person dealing with the Micro-Tel systems retired; the rest of us were concerned and somewhat apprehensive about having to deal with this software we knew little about. However, with the experience I have had working with Micro-Tel, I have expressed to my manager and co-workers that we have a support that we can turn to with every confidence. Thank you for your time and congratulations to your team for a job well done.

"In 1989, when we realized the need for a useable call accounting system, we researched call accounting products thoroughly with cost, product features, and technical support as our primary criteria. We contracted with your company, Micro-Tel as a result of our in-depth comparisons of number call accounting groups. We now have over 300 Microcall systems installed and in operation at Morgan Stanley Dean Witter locations nationwide. Response to Microcall's capabilities has been very positive, but just as important is the outstanding customer service (technical support) that Micro-Tel continues to provide our Morgan Stanley Dean Witter locations. Your commitment to serve our unique needs in call accounting is greatly appreciated and we look forward to continue working with you in the future."

"I am compelled to contact you to tell you that I think the Micro-Tel Tech Support team is fantastic. They are patient, resourceful, intelligent and they follow-up…if all companies had employees like yours, my job would be so much easier…"

"I have found the support staff at Micro-Tel to be second to none. I have never experience the frustration, run around or long waits typical to other software support. Micro-Tel's staff is courteous, friendly and knows your product inside out. Above and beyond the call of normal duty, your support staff calls to check-up and makes sure that our Microcall system is functioning properly. Microcall’s support staff is excellent and greatly appreciated."

"I just wanted to let you know how AWESOME your tech support people are. They are by far, the best tech support that I have dealt with. Everyone is so knowledgeable, courteous and helpful. I just received my second phone call from your staff to make sure our Microcall system is running properly…no other company I deal with provides that kind of service - EVER!"

"I have to tell you how pleased I am with everyone at Micro-Tel. Your staff has really been wonderful. Your technical support department has even called me to make sure that the Microcall system is running properly. The guys I have talked to have walked me through everything and are VERY easy to understand and follow. Thanks, you and your team are great!"

"I would like to convey our sincere appreciation and gratitude for the outstanding service and support provided by the entire staff at Micro-Tel. Working with Micro-Tel during the past several years has been a wonderful and pleasant experience, and I look forward to our continued business relationship."

"Just wanted you to know that Micro-Tel has one of the best technical support departments I have ever dealt with. They are knowledgeable, courteous and best of all, easy to reach. I have been working in a technical field for over 35 years and have dealt with many companies for technical assistance and in my opinion - Microcall is in first place. Microcall is a great product, easy to use and reliable. Thank you!"

"I am so impressed with Microcall. After years of suffering through other call accounting systems, I am truly amazed with Microcall’s ability. No other company has offered the support and follow up that I have found with Micro-Tel. Just knowing that you all are there and checking on my account makes me feel secure!"

"We wish to express our sincere thanks for an excellent job on the installation and operation of the Microcall software. It is very refreshing to find a company who truly believes in top “Customer Service”. Thanks for a great experience, we will be contacting you to implement additional sites with Microcall"

"We are using Microcall and it's Definity IP collection applications. These are great products which are not only easy to use but incredibly comprehensive. Every time I work with Microcall, I am impressed at how much information is there and its capabilities. Although the product is fantastic, I can not say enough about your support team. They are quick, friendly, knowledgeable and always bend over backwards to take care of me and make sure that I am satisfied. I would recommend Micro-Tel to anyone who is looking for call accounting software!!!!"

"I would like to thank everyone at Micro-Tel for their tremendous assistance. Every time I call for support, the professionalism, knowledge and positive attitudes always have been fantastic. You have such unique experts."

"I have spoken to several technicians since our purchase of Microcall. I have dealt with them from implementation to follow-up calls. In each situation, I have been greeted by employees that have an excellent blend of customer service and technical skills. This should not go unrecognized. Through experience, I have become convinced that a company is only as good as it's employees. A product alone cannot ensure success. Over the past couple of months I have been contacted by your Technical Support to see how things are going. This was very surprising. I am contacted frequently by vendors at the end of quarters for sales but never regularly just to see how things are going. Micro-Tel has excelled in every area. I am perplexed how you can afford the resources to provide this level of service. However, the level of service is outstanding. Your company should be doing seminars for other companies on customer service..."

"In this fast paced, high tech, multimedia work setting, it is often relied upon outside sources to provide necessary basic and advanced data to get the job done.It has been our experience with your Micro-Tel staff that the calls were handled with the utmost courtesy, understanding, and "just getting the job done" without other pending complications.In one instance, we had difficulty getting the phone vendor online‚ your Micro-Tel staff kept following up with us, suggesting all possibilities to reach a resolution. Frankly, it is rare that we find such detailed caring tech-support staff."

"I have dealt with many vendors as well as support people over the years but I have never met a group of educated, personable, caring and product knowledgeable as the Micro-Tel group that has serviced my Degussa accounts.You should know that customer satisfaction, on my part, is certainly a 10 (the best you can be). I have spoken with different people in your Micro-Tel Technical Support staff and they truly are one heck of a group. My hat is off to you and them for such great support. Thank you."

"This is to tell you of the outstanding customer service that was provided to me at HQ Global Workplaces. The conversations I have had with your technical support has been nothing short of a pleasant experience. Your technician walked me through each and every step and answered all my questions with the professionalism and knowledge of Microcall that one should expect. Please be assured that you are doing an outstanding job and are an absolute pleasure to work with."

"Just wanted to thank you all for your help last week and with following up to see if I needed anything else. It is good to know that there are still companies out there that still provide great customer support. Thank you."

"I work in the IT department for The Times (a Gannett newspaper). I felt compelled to write you because of the consistently outstanding service that your staff has offered me over the past dozen or so years. The attitude of your staff coupled with their ability to listen thoroughly so as to understand the direction of the solution has made using Microcall a real pleasure to me. As a support professional, I appreciate the excellence of your staff and would like to offer my sincerest thanks."

"I have been a satisfied Microcall client for some 13 years now. Thanks for the great service over the years, let's see if our new phone system will run for 13 years!"

"You guys have to be one of the best support and service experiences I've ever had. Friendly, very knowledgeable, very helpful and easy to talk with. Thanks a lot!"

"I have worked as telecommunications manager for several organizations in the last 4 years and one of the first things I do is convert the existing telemanagement systems to Microcall if it is not already Microcall. The reason being "Service, Service, Service," everyone at Micro-Tel is professional and knows their product. It's always a pleasure to deal with people who know their customers and their jobs. Yours is a superior company."

"Without Microcall, we could not provide the much needed reports to our supervisors and managers."

"I had to take the time to comment on the Tech Support Service provided by Micro-Tel. We are always confident about the level of service that we will receive. I applaud you and don't ever change. Thanks."

"I just wanted to say the Micro-Tel's support is Excellent. I am the Telecommunication Administrator and Computer Specialist for BASF and I have to deal with various companies' technical support. As you know, the quality of support will vary with each company. However, I have always received quick, accurate, and professional help for your Micro-Tel technicians. I know you would just say that the technicians are doing their job, but in today's technological world, there's a difference between a job and "a job well done". It is refreshing to find a company that puts service first and, in doing so leads the market."

"I cannot say enough about the Micro-Tel Technical Support group. Please tell each and every person who helped me how much I appreciate his or her help and the fact that no one rushed me. So many companies have lost their customer service touch but your company certainly has not."

"I find the Microcall call accounting system to be an excellent tool as well as an asset to our operations. I started using Microcall in 1989 and was surprised with the amount of detail and ease of operation. For the price, this is a lot of "bang for the buck." The main features we find useful are for cost allocation, traffic monitoring, and toll fraud detection. The single most significant impact however is this - almost immediately after implementing the software, productivity in our sales and customer service departments went up 100%! Within 6 months, productivity went up 500% and has stayed there consistently. When other departments started utilizing the reporting, they also gained productivity. This has become such an ingrained part of our operation that managers are on the phone the first of every month wanting their Microcall reports. I could go on and on about how pleased I am with your software but you get the idea."

"Microcall's Technical Support has exceeded my expectations. This is quite a compliment from someone who is known as "tough" when it comes to vendor support. Microcall's Technical Support Team is professional, courteous and very knowledgeable about their product. The team is informed of future enhancements and shares this information with the customer. I have enjoyed working with each person on the team and cannot say that one person is more knowledgeable than any other. I have and will continue to recommend Microcall to folks in the telecommunications arena."

"I have enjoyed dealing with everyone at Micro-Tel and do recommend your Microcall system to all of my colleagues. It is superior companies such as yours that set the standard by which your competitors are evaluated."

"Microcall is certainly our first choice for call accounting. With the low price, superior customer support and stability of the product, I highly recommend it."

"I want you to know how much I appreciate the help of your Help Desk and the help that each of these people provided. They are able to pickup where the other left off and are all very knowledgeable, professional, patient and willing to help. Also, I really admire their ‘never give up’ attitude. I have had the pleasure of working with Microcall for a few years and continue to be impressed with the company. This ranges from your calling us to ensure our system is functioning properly, the people that help with issues as well as the people that answer the phone. Lastly, I most appreciate the continued sincerity of each person at Microcall. I know I have expressed my appreciation in past correspondence with you and want you to know that as time goes by, I continued to be amazed by the people at Microcall."

"I find the Micro-Tel technicians to be competent, thorough, persistent in problem solving and follow-up as well as consistently patient. We routinely enlist the services of various vendors who support our telephone system at Seiko Corporation of America. Among these providers, Micro-Tel is outstanding."

"We've been a very satisfied customer of Micro-Tel and the Microcall call accounting software since 1984. Your customer service personnel are very friendly yet knowledgeable as they walk you through step by step. We would highly recommend Micro-Tel and Microcall for your call-accounting needs; you would never be disappointed."

"If there's ever a question or concern, your knowledgeable Microcall technicians are my super heroes - they're there in the nick of time to save the day."

"I have been extremely satisfied with Microcall for the past 10 years. It is such a stable system. When our other locations were dissatisfied with their different call accounting systems, I suggested they try Microcall. They did and now, Microcall is the standard system at all BASF locations. Thanks for a great company and product."

"I wanted to commend you on your great technical support staff. The staff is very knowledgeable, easy to work with and very professional. On several occasions they have helped with setting up reports and given knowledgeable assistance. I just want to say thank you and to keep up the good work."

"This short letter is to let you know that we here at Junior Achievement have benefited from your customer service. With your staff's expertise, we were able to answer our questions quickly - you can tell that they are well acquainted with the Microcall system. Customer Service is so important these days. Professionals have the ability to not only solve your dilemma, but have the ability to do it in such a way that they do not belittle you. I thank you and your staff for their services."

"Dr. Pepper/Seven Up has been using your Microcall products for over 5 years now and would like to thank you for such a great product tool for our company."

"Microcall is very easy to use and a powerful piece of software. I find it hard to believe that there is another piece of software that can even compare with Microcall on a feature/cost comparison."