A company is defined by the quality of its employees and the superiority of its products.
At Micro-Tel, we have both. See what our customers have to say:

"In 1989, when we realized the need for a useable call accounting system, we researched call accounting products thoroughly with cost, product features, and technical support as our primary criteria. We contracted with your company, Micro-Tel as a result of our in-depth comparisons of number call accounting groups.

We now have over 300 Microcall systems installed and in operation at Morgan Stanley Dean Witter locations nationwide. Response to Microcall's capabilities has been very positive, but just as important is the outstanding customer service (technical support) that Micro-Tel continues to provide our Morgan Stanley Dean Witter locations.

Your commitment to serve our unique needs in call accounting is greatly appreciated and we look forward to continue working with you in the future."
First Vice President of Voice Communications, Morgan Stanley Dean Witter

"I am compelled to contact you to tell you that I think the Micro-Tel Tech Support team is fantastic. They are patient, resourceful, intelligent and they follow-up…if all companies had employees like yours, my job would be so much easier…”
Information Systems, Twenty-First Century, Mortgage Division

"“I have found the support staff at Micro-Tel to be second to none. I have never experience the frustration, run around or long waits typical to other software support. Micro-Tel's staff is courteous, friendly and knows your product inside out. Above and beyond the call of normal duty, your support staff calls to check-up and makes sure that our Microcall system is functioning properly. Microcall’s support staff is excellent and greatly appreciated.”
Network Admin, Macon County

"I just wanted to let you know how AWESOME your tech support people are. They are by far, the best tech support that I have dealt with. Everyone is so knowledgeable, courteous and helpful. I just received my second phone call from your staff to make sure our Microcall system is running properly…no other company I deal with provides that kind of service - EVER!"
Telecom Manager, BJ's Wholesale Club

"I have to tell you how pleased I am with everyone at Micro-Tel. Your staff has really been wonderful. Your technical support department has even called me to make sure that the Microcall system is running properly. The guys I have talked to have walked me through everything and are VERY easy to understand and follow. Thanks, you and your team are great!"
Telecom Analyst, Banner Health

"I would like to convey our sincere appreciation and gratitude for the outstanding service and support provided by the entire staff at Micro-Tel. Working with Micro-Tel during the past several years has been a wonderful and pleasant experience, and I look forward to our continued business relationship."
Telecom Analyst, Rock-Tenn Company

"Just wanted you to know that Micro-Tel has one of the best technical support departments I have ever dealt with. They are knowledgeable, courteous and best of all, easy to reach. I have been working in a technical field for over 35 years and have dealt with many companies for technical assistance and in my opinion - Microcall is in first place. Microcall is a great product, easy to use and reliable. Thank you!"
Communications Engineer, Bethesda Memorial Hospital

"I am so impressed with Microcall. After years of suffering through other call accounting systems, I am truly amazed with Microcall’s ability. No other company has offered the support and follow up that I have found with Micro-Tel. Just knowing that you all are there and checking on my account makes me feel secure!"
Sr. Telecom Manager, Sunrise Assisted Living

"We wish to express our sincere thanks for an excellent job on the installation and operation of the Microcall software. It is very refreshing to find a company who truly believes in top “Customer Service”. Thanks for a great experience, we will be contacting you to implement additional sites with Microcall"
Telecom Manager, AT&T Solutions

"We are using Microcall and it's Definity IP collection applications. These are great products which are not only easy to use but incredibly comprehensive. Every time I work with Microcall, I am impressed at how much information is there and its capabilities. Although the product is fantastic, I can not say enough about your support team. They are quick, friendly, knowledgeable and always bend over backwards to take care of me and make sure that I am satisfied.

I would recommend Micro-Tel to anyone who is looking for call accounting software!!!!"
Telecom Manager, Box Elder County

"I would like to thank everyone at Micro-Tel for their tremendous assistance. Every time I call for support, the professionalism, knowledge and positive attitudes always have been fantastic. You have such unique experts."
Communications Technician, Eastman Chemical Company

"I have spoken to several technicians since our purchase of Microcall. I have dealt with them from implementation to follow-up calls. In each situation, I have been greeted by employees that have an excellent blend of customer service and technical skills. This should not go unrecognized.

Through experience, I have become convinced that a company is only as good as it's employees. A product alone cannot ensure success. Over the past couple of months I have been contacted by your Technical Support to see how things are going. This was very surprising. I am contacted frequently by vendors at the end of quarters for sales but never regularly just to see how things are going.

Micro-Tel has excelled in every area. I am perplexed how you can afford the resources to provide this level of service. However, the level of service is outstanding. Your company should be doing seminars for other companies on customer service..."
Infrastructure Manager, Strategic Interactive

"In this fast paced, high tech, multimedia work setting, it is often relied upon outside sources to provide necessary basic and advanced data to get the job done.

It has been our experience with your Micro-Tel staff that the calls were handled with the utmost courtesy, understanding, and "just getting the job done" without other pending complications.

In one instance, we had difficulty getting the phone vendor online‚ your Micro-Tel staff kept following up with us, suggesting all possibilities to reach a resolution. Frankly, it is rare that we find such detailed caring tech-support staff."
CFO, Regeis Care Center

"I have dealt with many vendors as well as support people over the years but I have never met a group of educated, personable, caring and product knowledgeable as the Micro-Tel group that has serviced my Degussa accounts.

You should know that customer satisfaction, on my part, is certainly a 10 (the best you can be). I have spoken with different people in your Micro-Tel Technical Support staff and they truly are one heck of a group.

My hat is off to you and them for such great support. Thank you."
Telecommunications, Degussa Corporation

"This is to tell you of the outstanding customer service that was provided to me at HQ Global Workplaces. The conversations I have had with your technical support has been nothing short of a pleasant experience. Your technician walked me through each and every step and answered all my questions with the professionalism and knowledge of Microcall that one should expect. Please be assured that you are doing an outstanding job and are an absolute pleasure to work with."
Assistant GM, HQ Global Workplaces

"Just wanted to thank you all for your help last week and with following up to see if I needed anything else. It is good to know that there are still companies out there that still provide great customer support. Thank you."
IS Support, Asset Acceptance

"I work in the IT department for The Times (a Gannett newspaper). I felt compelled to write you because of the consistently outstanding service that your staff has offered me over the past dozen or so years. The attitude of your staff coupled with their ability to listen thoroughly so as to understand the direction of the solution has made using Microcall a real pleasure to me. As a support professional, I appreciate the excellence of your staff and would like to offer my sincerest thanks."
IT department, The Times

"I have been a satisfied Microcall client for some 13 years now. Thanks for the great service over the years, let's see if our new phone system will run for 13 years!"
Director, IS, Buist, Moore, et. al.

"You guys have to be one of the best support and service experiences I've ever had. Friendly, very knowledgeable, very helpful and easy to talk with. Thanks a lot!!!"
Telecom, Pike Electric Company

"I have worked as telecommunications manager for several organizations in the last 4 years and one of the first things I do is convert the existing telemanagement systems to Microcall if it is not already Microcall. The reason being "Service, Service, Service," everyone at Micro-Tel is professional and knows their product. It's always a pleasure to deal with people who know their customers and their jobs. Yours is a superior company."
Telecommunications Manager, AMA Insurance Agency, Inc.

"Without Microcall, we could not provide the much needed reports to our supervisors and managers."
Telecom, Federated Insurance

"I had to take the time to comment on the Tech Support Service provided by Micro-Tel. We are always confident about the level of service that we will receive. I applaud you and don't ever change. Thanks."
Telecom, CBS Corporation

"I just wanted to say the Micro-Tel's support is Excellent. I am the Telecommunication Administrator and Computer Specialist for BASF and I have to deal with various companies' technical support. As you know, the quality of support will vary with each company. However, I have always received quick, accurate, and professional help for your Micro-Tel technicians. I know you would just say that the technicians are doing their job, but in today's technological world, there's a difference between a job and "a job well done". It is refreshing to find a company that puts service first and, in doing so leads the market."
Telecom Administration, BASF Corporation

"I cannot say enough about the Micro-Tel Technical Support group. Please tell each and every person who helped me how much I appreciate his or her help and the fact that no one rushed me. So many companies have lost their customer service touch but your company certainly has not."
Telecomm Analyst, Monumental Life Insurance Company

"I find the Microcall call accounting system to be an excellent tool as well as an asset to our operations. I started using Microcall in 1989 and was surprised with the amount of detail and ease of operation. For the price, this is a lot of "bang for the buck." The main features we find useful are for cost allocation, traffic monitoring, and toll fraud detection. The single most significant impact however is this - almost immediately after implementing the software, productivity in our sales and customer service departments went up 100%! Within 6 months, productivity went up 500% and has stayed there consistently. When other departments started utilizing the reporting, they also gained productivity.

This has become such an ingrained part of our operation that managers are on the phone the first of every month wanting their Microcall reports. I could go on and on about how pleased I am with your software but you get the idea."
Facility Manager, Siemens Hearing Instruments, Inc.

"Microcall's Technical Support has exceeded my expectations. This is quite a compliment from someone who is known as "tough" when it comes to vendor support. Microcall's Technical Support Team is professional, courteous and very knowledgeable about their product. The team is informed of future enhancements and shares this information with the customer. I have enjoyed working with each person on the team and cannot say that one person is more knowledgeable than any other. I have and will continue to recommend Microcall to folks in the telecommunications arena."
Telecommunications Manager, John Hopkins University

"I have enjoyed dealing with everyone at Micro-Tel and do recommend your Microcall system to all of my colleagues. It is superior companies such as yours that set the standard by which your competitors are evaluated."
Telecom Manager, JVS Financial, Inc.

"Microcall is certainly our first choice for call accounting. With the low price, superior customer support and stability of the product, I highly recommend it."
Telecommunications Manager, Robert W. Baird and Company

"We currently use Microcall's call accounting system to bill back employees and customers as needed. It is also used as a security tool. Microcall's tech support is a group of professional, caring individuals that understands their product extremely well. I appreciate the short time a person has to be on hold before a tech answers a call. Other companies can learn a valuable lesson in your call handling procedures. Also the Microcall system is very user friendly."
Communications Specialist, Duncan Aviation

"I find the Micro-Tel technicians to be competent, thorough, persistent in problem solving and follow-up as well as consistently patient. We routinely enlist the services of various vendors who support our telephone system at Seiko Corporation of America. Among these providers, Micro-Tel is outstanding."
Telecommunications Coordinator, Seiko Corporation of America

"We've been a very satisfied customer of Micro-Tel and the Microcall call accounting software since 1984. Your customer service personnel are very friendly yet knowledgeable as they walk you through step by step. We would highly recommend Micro-Tel and Microcall for your call-accounting needs; you would never be disappointed."
Telephony Coordinator, Marvin Windows and Doors

"If there's ever a question or concern, your knowledgeable Microcall technicians are my super heroes - they're there in the nick of time to save the day."
Telecomm Analyst, VANTAS / HQ Business Centers

"I have been extremely satisfied with Microcall for the past 10 years. It is such a stable system. When our other locations were dissatisfied with their different call accounting systems, I suggested they try Microcall. They did and now, Microcall is the standard system at all BASF locations. Thanks for a great company and product."
Telecomm Manager, BASF

"I wanted to commend you on your great technical support staff. The staff is very knowledgeable, easy to work with and very professional. On several occasions they have helped with setting up reports and given knowledgeable assistance. I just want to say thank you and to keep up the good work."
Computer Technician, Gaylord Container Corporation

"This short letter is to let you know that we here at Junior Achievement have benefited from your customer service. With your staff's expertise, we were able to answer our questions quickly - you can tell that they are well acquainted with the Microcall system.
Customer Service is so important these days. Professionals have the ability to not only solve your dilemma, but have the ability to do it in such a way that they do not belittle you. I thank you and your staff for their services.
A satisfied customer,"
Helpdesk specialist, Junior Achievement

"Dr. Pepper/Seven Up has been using your Microcall products for over 5 years now and would like to thank you for such a great product tool for our company."
Telecommunications Supervisor, Dr. Pepper/Seven Up, Inc.

"Microcall is very easy to use and a powerful piece of software. I find it hard to believe that there is another piece of software that can even compare with Microcall on a feature/cost comparison."
Telecom, Federated Insurance