Micro-Tel offers the expertise and knowledge gained from three decades of supporting Microcall solutions used in small, medium and large organizations across the country. Our main focus is customer service and our experience makes our support staff the best in the industry!

The purchase of Microcall includes one year of maintenance that provides phone access to the Micro-Tel Help Desk for assistance with Microcall installation / implementation / system support / training, reviewing Microcall’s many uses / features, creating reports, as well as configuring Microcall to run automatically. On-site installation and training are also available at a standard daily rate plus travel expense.

All Microcall customers on active maintenance are eligible for FREE Microcall web-based training sessions. These personalize Microcall training sessions are a great way to learn about the latest Microcall features, sharpen your skills and learn how to take full advantage of all that Microcall has to offer. The free Microcall web-based training sessions are ideal for first-time Microcall users as well as our customers who have used Microcall for decades! Take full advantage of this opportunity by sending us an email with a date/time that is best for you and we will work around your schedule! Schedule now!

Over the past 30 years, Micro-Tel has implemented and experienced every aspect of call accounting execution from planning, implementation, training, and ongoing maintenance. It is this vast knowledge that we share with you to ensure that your Microcall implementation runs smoothly and your on-going operation of Microcall is effortless. We offer these services free of charge to Microcall customers:

We work closely with your staff to review all of Microcall’s capabilities and how they will benefit your entire organization. Then, we assist you in developing implementation guidelines for a hassle-free deployment.

Installation of Microcall is very simple, but we are here to walk you through all the steps and offer guidance with networking, connectivity and ensuring that your Microcall system is collecting and processing the data. Configuring Microcall’s ‘AutoPilot’ so the entire system runs itself is the key to Microcall’s effortless operation.

Whether you are extracting data/information from an existing call accounting system or from another source, we will provide you with the necessary information to properly import your organizational information into Microcall.

Microcall includes a list of published rates to choose from, allows you to make changes to any of these published rates as well as assists you with importing any custom rates.

The Micro-Tel Help Desk offers over the phone hand-holding to answer any Microcall questions or provide instructions. On-site Microcall training is also available for an additional fee.

With the annual Microcall maintenance renewal, we provide on-going Microcall telephone support to answer any questions, provide training, trouble-shooting, hand-holding, etc. You also receive the latest release of Microcall (new area codes, new long distance rates, new reports, new features, etc.) – free of charge.

Our experienced Microcall technicians can bring our exceptional training class directly to your office. Whether we train an individual or an entire team, our instructors will use your existing Microcall system to illustrate Microcall’s many uses, review features, help to create reports, and even configure Microcall to run automatically. These customer site training classes are structured to meet your organization’s specific needs and are available at a standard daily rate plus travel expenses.