Microcall captures data in real-time from any Voice platform, Session Border Controller (SBC), Cloud solution, and older Legacy systems in a variety of methods including: IP socket / client / server connection, FTP, RSP, SFTP, SQL database, log files, serial cable, and more. Microcall instantly consolidates the data into a SQL database for real-time reporting. Microcall is so versatile that it is deployed in thousands of small and mid-size businesses, as well as Enterprise environments with multi-vendor platforms from around the globe. Below is just a small sample of platforms that currently integrate with Microcall:

  • 3COM NBX
  • Allworx
  • Altigen
  • Asterisk
  • AudioCodes
  • Avaya
  • Avaya SBC (Sipera)
  • Cisco
  • Cisco-CUBE
  • Cloud Solutions
  • Comdial
  • ECI Telecom Coral III
  • ESI
  • EON
  • Executone
  • Ericsson
  • Fujitsu
  • HITACHI
  • Harris
  • Inter-Tel
  • Interactive Intelligence
  • Iwatsu
  • Jarvis
  • Microsoft Lync
  • Microsoft Skype for Business
  • Mitel
  • NEC
  • Nitsuko
  • Nortel
  • Onyx III
  • Oracle Acme
  • Panasonic
  • Rolm
  • Samsung
  • SBC’s (various)
  • ShoreTel
  • Siemens
  • Sonus
  • Sphere VOIP Softswitch
  • Tadiran
  • Telrad
  • Toshiba
  • Unify
  • Vertical
  • Vodavi

Don’t see your platform listed above? No problem. If your voice platform outputs data, Microcall will interface with it. Please contact us with any questions.

Third-Party Solution Integration

To add more detail to reporting, Microcall will also auto-populate information such as; Employee Names, Location, Departments, Cost Centers, Devices, MAC Address, Shared-Line Assignment, etc., obtained from third-party solutions like; Active Directory, PeopleSoft, Cisco UCM, Avaya Site Admin., and HR systems. Microcall will automatically integrate all voice data and third-party data into a centralized SQL database.