Great things happen when you combine your company’s data with Microcall analytics!
Meaningful Data – Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway’s, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions.
In-depth Reporting – Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Location, Departments, Cost Centers, Sessions, Devices, MAC Address, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting.
Everything to Everybody
Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.