Quick Searches
Fast & easy cradle-to-grave searches for phone numbers, extensions, names, patterns and more.
Voice Traffic Analysis
Pinpoint system inefficiency, improper routing, SIP traffic, SBC analytics, and cost reduction opportunities.
Real-Time Dashboards
Intuitive Dashboards that continually refresh with new data for instant analysis.
Telecom Expense & Call Accounting
Flexible call costing & simplified total telecom expense allocation.
Great things happen when you combine your company’s data with Microcall analytics!
Meaningful Data – Microcall integrates with any kind and any number of voice platforms, analyzes the data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall Reports give managers the information needed to make fast, informed business decisions.
In-depth Reporting – Automate Microcall integration with Active Directory, PeopleSoft, Cisco CDR, Avaya Site Admin., or HR systems, so Reports also contain Employee Names, Location, Departments, Cost Centers, Sessions, Devices, MAC Address, Shared-Line Assignments and more. Combining voice data with additional detailed information enhances the level of reporting.
Everything to Everybody
Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.
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