Quick Searches
Fast & easy cradle-to-grave searches for phone numbers, extensions, names, patterns and more.
Voice Traffic Analysis
Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP traffic, SBC analytics, and cost reduction opportunities.
Emergency 911 & Instant Alerts
Customized, Unlimited, Real-Time Alerts with Caller Identification.
Real-Time Dashboards
Intuitive Dashboards that continually refresh with new data for instant analysis.
Telecom Expense & Call Accounting
Flexible call costing & simplified total telecom expense allocation.
Productivity Reports
Real-time views for optimal management of customer service levels.
Avaya Reports
Detailed Avaya (Communications Manager & Session Manager & SBC) Analytics to empower your business.
Cisco Reports
Comprehensive Cisco CUCM & CUBE Analytics & Reporting to broaden the scope of management.
Great things happen when you combine your company’s data with Microcall analytics!
Meaningful Data – Microcall integrates with any kind and any number of Voice platforms /Session Border Controllers (SBC) / CUBE’s / Gateway’s, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions.
In-depth Reporting – Automate Microcall integration with Active Directory, PeopleSoft, Cisco CDR, Workday, Banner, Avaya Site Admin., or HR systems, so Reports also contain Employee Names, Location, Departments, Cost Centers, Sessions, Devices, MAC Address, Shared-Line Assignments and more. Combining voice data with additional detailed information enhances the level of reporting.
Everything to Everybody
Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.
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