Microcall Enterprise – Global Analysis, One Solution
Microcall Enterprise takes the complexity out of managing Enterprise voice communications by simultaneously monitoring call data from cross-platform voice solutions and centralizing the data into a single, uniform SQL database.
Microcall Enterprise provides real-time global and site-specific reporting for Telecom Expense Management, Global and Local-level Employee Productivity, Gateway Efficiency and Instant Toll Fraud Notification. Enterprise Solutions
Simultaneous, Voice Platform Call Data Consolidation
Microcall Enterprise interfaces with all voice platforms as well as legacy phone systems, and provides simultaneous data collection and consolidation. Call data is collected in real-time over the corporate network and consolidated into a single SQL database for instant, unlimited reporting.
Microcall Enterprise integrates with Active Directory, PeopleSoft, HR Systems, Avaya ASA and other solutions to automatically populate the Microcall Company Directory database with any Moves, Adds, and Changes. This automated consolidation of data helps to eliminate the duplication of manual data entry, automate database administration and provide for accurate reporting.