Corporations are always looking for ways to reduce expenses. Microcall continually identifies cost reduction opportunities across your entire organization (employee productivity, reducing costly services, improper routing, incorrect billing). Samples include:
- Reveal extensions that have not been used in the last ‘x’ days so they can be reallocated instead of purchasing new phones.
- Determine the highest number of circuits in use to identify over-trunk services that can be reduced.
- Monitor maximum concurrent calls on SIP trunks to ensure that an additional expense is not incurred by having a license for too many concurrent call paths.
- Identify employees dialing incorrectly which results in costly calls being routed Off Net to other corporate sites.
- Analyze Toll Avoidance and Tail-End Hop-Off opportunities to show toll calls that went to locations in areas where your company already has a local presence (remote gateway). A cost savings could be realized by routing these calls through the remote gateways as local calls.
- Reveal employees who use conference services (i.e. WebEx) the most and neglect to disconnect from the services.
- Reconcile carrier bills to find over-charges or incorrect billing rates.
- Identify long distances calls that are NOT properly routed over SIP trunks, resulting in higher telecom expense.
- Identify the source behind the Most Expensive Calls or Long International Calls.
- Uncover increases in call traffic after‐business‐hours and over‐weekends (often associated with fraud).
- Identify Unused Trunk Circuits to determine which unused services to eliminate for cost savings.
- Allocate Telecom expenses back to the departments based on their actual usage.
- Receive Instant Alerts of unexplained surges in use or excessive calls to specific countries/regions/areas which could be fraud related.
