Corporations are always looking for ways to reduce expenses. Microcall continually identifies cost reduction opportunities across your entire organization (employee productivity, reducing costly services, improper routing, incorrect billing).   Samples include:

  • Reveal extensions that have not been used in the last ‘x’ days so they can be reallocated instead of purchasing new phones.
  • Determine the highest number of circuits in use to identify over-trunked services that can be reduced.
  • Monitor maximum concurrent calls on SIP trunks to ensure that an additional expense is not incurred by having a license for too many concurrent call paths.
  • Identify employees dialing incorrectly which results in costly calls being routed OffNet to other corporate sites.
  • Analyze Toll Avoidance and Tail-End Hop-Off opportunities to show toll calls that went to locations in areas where your company already has a local presence (remote gateway).  A cost savings could be realized by routing these calls through the remote gateways as local calls.
  • Reveal employees who use conference services (i.e. WebEx) the most and neglect to disconnect from the services.
  • Reconcile carrier bills to find over-charges or incorrect billing rates.
  • Identify long distances calls that are NOT properly routed over SIP trunks, resulting in higher telecom expense.
  • Identify the source behind the Most Expensive Calls or Long International Calls.
  • Uncover increases in call traffic after‐business‐hours and over‐weekends (often associated with fraud).
  • Identify Unused Trunk Circuits to determine which unused services to eliminate for cost savings.
  • Allocate Telecom expenses back to the departments based on their actual usage.
  • Receive Instant Alerts of unexplained surges in use or excessive calls to specific countries/regions/areas which could be fraud related.