Reveal issues quickly and make instant managerial decisions with Microcall Auto-Refresh Dashboards that continually and automatically refresh your desktop dashboards with new data within seconds. Managers often ‘dock’ multiple dashboards together on their desktop to continually view the most up-to-date analysis. 

Microcall Auto-Refresh Dashboard example views include:

  • Emergency 911 Dashboard ‐ Shows all Emergency 911 activity with location identifiers such as site, building, room, floor, employee, and extension.
  • Off Net Calls – Shows real-time details for calls that move across the corporate network OFF-NET (often, intra-company calls that were dialed incorrectly).
  • Abandoned Calls – Shows calls that were terminated while waiting for an Agent.
  • VDN Detail ‐ Monitor a specific VDN.
  • Hunt Pilot DN ‐ Monitor a specific Hunt Pilot DN.
  • Shared‐Line ‐ Shows current usage on a Shared‐Line with subtotals for each member of the Shared‐Line.
  • Call Termination ‐ Reveals call detail that includes who terminated the call.
  • Search for Phone Numbers ‐ Investigate calls to/from a specific phone number.
  • Search for Employee Detail ‐ View all calls to/from a specific employee or extension.
  • Reveal Employee Summary – View summary and drill‐down to detail.
  • Employee Detail for specific employee ‐ Shows detailed call information as calls are completed.
  • Trunk Dashboard – Shows real-time summary and detail usage on ALL trunks, including trunks on the SBC / CUBE.
  • Long Calls ‐ Set user‐defined thresholds and any call exceeding that threshold will appear in the Dashboard.
  • Expensive Calls ‐ Set the threshold and any call exceeding a ‘specific dollar amount’ threshold will appear in the Dashboard.
  • International Calls ‐ View all International call activity for the company or a specific group.
  • Employee Locator ‐ Lookup employees by extension number or name.
  • Frequently Dialed Numbers ‐ Reveals the ‘Most Frequently Dialed Numbers’ in your organization.
  • Frequent Inbound Callers ‐ Analyze inbound ANI to show who frequently calls your organization.

 

*The purchase of Microcall includes a one-year subscription license to a series of auto-refresh dashboards