Prior to the use of cell phones, many colleges and universities used call accounting solutions to provide on-campus students with a monthly bill of their phone charges. Now, a majority of institutions use Microcall for administrative call tracking, departmental billing, Emergency 911 tracking and more. A small sampling of how an educational institution utilizes Microcall include:

  • Instant call searches to investigate harassing calls, bomb threats and such.
  • Instant identification of an Emergency 911 caller so on-campus security can investigate the call the instant it occurs.
  • Ad Hoc reporting for admissions / recruiting call tracking.
  • Administrative / Departmental billing / Cost Allocation
  • Traffic / Trunk Analysis to determine the efficiency of the voice platform.
  • Bill back for non-school entities that use the school’s voice platform (contractors, guests, etc.).
  • Automatic output to General Ledgers

Microcall Report Distribution

Microcall reporting is available in Desktop Dashboards as well as through a browser, and can also be scheduled for automatic email distribution.

Easy Access to Critical Data:

  1. Dashboards revealing real-time call analytics right on the user’s desktop.
  2. Microcall Report Generator allowing users to create & save an unlimited number of reports.
  3. Unlimited Remote User Access with Windows Authentication – easy browser access to perform instant call searches as well as obtain detailed reporting.
  4. Scheduled, Automatic Email Reports – hourly, daily, weekly, monthly.